Please read these terms and conditions carefully. By booking a wheelie bin cleaning service you agree to be bound by the terms and conditions below. These terms and conditions are subject to change without notice, from time to time at our sole discretion. We will notify you of amendments to these terms and conditions by posting them to this website.
When you book a bin clean with us, the service will take place at the nominated address, for the nominated number of bins as per the original booking. Wheelie bins are cleaned at the customer premises, any prepayment for cleaning is for the same specific wheelie bin on each occasion and it is at the address where the first clean took place.
All wheelie bins must be empty of waste prior to commencement of cleaning, If any waste remains in the bin after the waste collection, or if added after the collection it will be at the discretion of Wheelie Washers as to whether cleaning can be carried out. Small amounts of waste may be removed and then replaced after cleaning where possible. If a bin is unable to be cleaned due to excessive waste, charges will still apply.
Wheelie Washers can refuse to clean a wheelie bin on the grounds of health, safety or for any other valid reason. We are regrettably unable to clean any wheelie bins that are contaminated with wet paint, excessive amounts of wet oil or any Human / Animal faeces. Where we are unable to wash your bins due to contamination your service will still be charged.
Please leave your bin(s) out until 5pm on the day of cleaning. If you bin(s) are not available to be cleaned, Wheelie Washers reserves the right to count the visit as a “clean” and charge accordingly – this is due to the fact that our operators will have still travelled to your address, attempted to locate your bin and completed any associated administration work.
Wheelie Washers reserve the right to charge for a requested visit which is made, but no wheelie bin is cleaned, for whatever reason. If your wheelie bins are going to be unavailable for cleaning on a scheduled cleaning day (e.g. Holidays), please provide at least 48 hours’ notice in order for us to suspend your service and avoid any charges.
Wheelie Washers will take all precautions and care during the cleaning process of your bin(s), however we will not be held responsible or deemed liable for any damage to your bin(s) or property that is reported after the service is complete.
Typically, as long as the local authority is able to empty your wheelie bin we should be able to clean your wheelie bin but in the unlikely event that we are unable to clean your bin either on the same day or the following morning, advanced notice will be given where possible.
If the local authorities are unable to empty your wheelie bin because of bad weather or for other reasons outside of your control, and subsequently we are unable to clean your bin we will always do our best to reschedule your clean where possible or preserve your bin cleaning credit until the next scheduled clean.
Please ensure we are updated as soon as possible if any contact details should change. It is the customer’s responsibility to ensure that we have the correct and current contact details. Failure to do so may cause confusion and possible unwanted charges.
Prices may be subject to increase. If/when this occurs an email will be sent to notify customers of such increase.
All subscription services (including 2 weekly and 4 weekly) are for a minimum of three (3) months, at which time the subscription will continue until such time that you notify us to cancel your subscription via the Contact Us form.
Please note Refer a Friend Offer is not available for ONE OFF BIN CLEANING services.
Updated 28/06/2021.